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Voodoogul Use the machine learning capabilities in TrueSight Operations to identify automation candidates Get a holistic view into the health and security of your IT infrastructure including security atrum Validate an event or fault, create an incident and change ticket, automatically execute remediation, and close out change record Accelerate MTTR mean-time-to-resolution while reducing human error and support costs Improve employee morale by reducing repetitive work Support collaborative development in GitHub and the BMC Community.
Integrating your service desk data internally and with partners helps foster communication, speed problem resolution, and improve customer satisfaction. Main Menu Featured Products.
Select the link below that best matches your interest. TrueSight Orchestration — BMC Software Servers are updated frequently with patches and configuration changes to improve performance or close security vulnerabilities. Create incidents and change requests automatically Automatically execute remediation and close out change records Create audit-ready, traceable processes to prove compliance Reduce application downtime from unplanned changes.
See how it works Start demo. Each of these changes must be tested, approved, and documented. High volumes of system, network, and application events can bog down your operations team with recurring problems. Shift from costly Level 1 and Level 2 support to self-service automated fulfillment, such as for account unlock, password reset, access to systems and applications, and employee onboarding Integrate with leading service management software for process approval and compliance Save money and time by automating manual service desk processes Improve quality of service and customer satisfaction with consistent results.
TrueSight Orchestration works with TrueSight Operations Management and other event management solutions to take IT Operations from orchextrator response to automated, proactive problem management. Getting started with TrueSight Orchestration is easy. Deliver IT services faster, without manual touch. Consolidate data faster and easier by eliminating resource-intensive customization.
TrueSight Orchestration automates the resolution of recurring events that have standard remediation processes. Automate IT processes gjide accelerate service delivery while lowering cost. Simplify process compliance without administrative burden.
However, each call to the service desk requires human interaction, even for routine, repeatable tasks. Related Articles.
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