Original report follows below. IBM offers a broad range of MSSs, security consulting and incident response, either as stand-alone offerings or as part of larger IT services and outsourcing engagements. There are four MSS tiers available, ranging from basic endpoint security to highly customized services. Threat intelligence and incident response services, as well as security consulting services, are available.

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Gartner bases their findings on distinct service and market share criteria. Thus, the graph plots the MSSPs based on the completeness of their security visions and their ability to execute on those visions. Additionally, they identify key capabilities for the market space and evaluate the vendors on their fulfillment of those capabilities.

Through these criteria, Gartner labels the top solution providers as Leaders, Visionaries, Challengers, and Niche Players. Despite the labels, Gartner explicitly states it does not endorse any vendor, product, or service depicted in its research publications. Perhaps this is no surprise. MSSPs face an increasingly hostile and evolving threat landscape. Additionally, Gartner notes the growing complexity of enterprise IT environments and the lack of available cybersecurity talent.

All of this contributes to an increased demand for MSSPs across industries. Therefore, in the opening lines of their Managed Security Services, Worldwide Magic Quadrant Gartner observes growing diversity in the market; in other words, MSS providers must adapt to a wider range of buyers with differing needs. What are Managed Security Services? Thus, understanding their technology definitions provides insights into the future of the market as well as current capabilities.

This constitutes the most important component of managed security services—remote threat detection, use case resolution, and reporting. Additionally, MSSPs must offer administration and management of IT security technologies; they should also deliver security operations center capabilities, incident response services, threat intelligence, and managed detection and response. For inclusion into the Managed Security Services, Worldwide Magic Quadrant, vendors must have a comprehensive portfolio with the above capabilities.

Furthermore, Gartner emphasizes the remote delivery aspect of these services—on-premises management does not fit into this market space or report. Few New Names and Many Lost In response to market changes and predictive data, Gartner readjusts its evaluation criteria for the respective Magic Quadrants every year.

This can result in providers appearing or disappearing from the graph from year to year. Gartner did not directly comment on the reasons for the exclusion of these vendors. The report characterizes Niche Players as service offerings available primarily in specific market segments.

Only 2 vendors appeared as Visionaries; these offer high-quality service offerings and support for innovative technology. Meanwhile, no vendors received the title of Challenger. Therefore, Managed Security Services, Worldwide Magic Quadrant feature 5 providers as Leaders: IBM offers a noteworthy set of security event monitoring services and aligns its complementary services for threat intelligence.

Verizon offers security services for protection against DDoS attacks as well as incident response services. Trustwave was praised for its role-based access, its threat intelligence, and its analytic threat detection capability. Secureworks provides proactive, remote, and on-site reactive response services and has a popular incident response retainer. Symantec received notice for migrating its delivery platform to Amazon Web Services and for its overall experience.

In addition, Gartner notes the importance of MSSPs not only alerting clients to cyber threats but actively removing those threats as well; this has become especially vital in the current detection-based cybersecurity paradigm.

Furthermore, modern MSSPs must move beyond on-premises threat detection and response but also follow enterprises onto the cloud. The cloud requires different skills sets and technologies from the same MSSP capabilities. Managed Security Services should not just appeal to small businesses.

With the current cybersecurity staffing crisis and the quickly evolving threat landscape, global enterprises should also weigh the importance of outsourcing their digital security.


Gartner Magic Quadrant for Managed Security Services 2018: Analysis

Companies are sorted alphabetically… 1. Potential customers should validate that the roadmap for portal features to support investigation, workflow and reporting will meet their requirements. MSS customers use separate portals for device management and security monitoring services. Network services and security remain core to the business. Atos has access to high-profile digital business projects at large enterprises because of its broader IT services engagements — many MSS competitors do not have this level of access and visibility to transformational technology projects. Atos has a variety of alliances and partnerships with security technology vendors to deliver its device management and security monitoring offerings. Atos has announced new big data-based security analytics capabilities for MSS to be delivered in that leverage vendor partnerships and its own proprietary hardware and software solutions.


Magic Quadrant for MSSPs, North America



2019 Gartner Magic Quadrant for Managed Security Services, Worldwide


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